Email Center
Every place Reign Zero sends or receives email — all in one spot.
Resend status
- API key
- Configured
- From
- Reign Zero <ops@reignzero.com>
- Reply-to
- ops@reignzero.com
- Delivery mode
- Live
Domain setup: Before sending to real users, verify your domain at resend.com/domains. Add the DNS records (SPF, DKIM) Resend provides.
Send a test email
Fire a plain confirmation email to any address. Good for verifying end-to-end delivery.
Invite a beta tester
Send a branded invitation with a personal note.
Transactional templates
Preview + send-a-test for every template the Hub uses.
Enrollment code for customer
Sent to customer's IT contact with a blank-installer code.
enrollment_code
Welcome new customer
Sent on contract signing; portal link + next steps.
welcome
APNs renewal reminder
Automated 30-day warning before APNs cert expires.
apns_renewal
Ticket reply notification
Customer gets this when a staff member replies on their ticket.
ticket_reply
Lost / stolen device confirmation
Customer-facing note confirming lock/wipe + next steps.
device_lost
Inbound email → tickets
When someone emails your support address, Resend POSTs the message to your webhook and the Hub creates a FreeScout ticket.
Webhook URL (paste into Resend dashboard)
https://manage.reignzero.com/webhooks/resend/inbound
Signature verification
Set
RESEND_WEBHOOK_SECRET so we can validate incoming signatures.
Setup in Resend:
- Add subdomain
support.reignzero.comwith MX records pointing to Resend - Create an Inbound Routing rule that catches all mail to that subdomain
- Set webhook target to the URL above
- Copy the signing secret into
RESEND_WEBHOOK_SECRET
Where email is wired up
Every place in Reign Zero that sends or receives email.
User invites
Live
Send a branded sign-in link when an admin is added
Transactional templates
Live
Enrollment codes, welcome, APNs renewal, ticket reply, device lost/wiped
Beta invitations
Live
Recruit beta testers from this page
Ticket reply notification
Live
Customers get an email when staff replies on their ticket
Inbound ticket creation
Partial
Customer emails support@DOMAIN → auto-creates ticket (webhook wired, signature verification pending)
APNs renewal warnings
Partial
Template ready; scheduler to fire at 30 days pending
Device action emails
Live
Lost-device / wipe confirmation to customer contact
Enrollment code delivery
Live
Send a generated code directly to the customer IT contact
Proposal delivery
Live
Send proposal PDF link to prospect for signing
Alert engine tickets
Live
Policy violations auto-create FreeScout tickets (which email customers)
Recent email activity
Last 50 email events from the audit log.
| Direction | Event | Detail | When |
|---|---|---|---|
| Outbound | email_sent | template=enrollment_code to=daillcyruz@gmail.com customer=None result_id=? | 2026-04-16 03:50:54 |