Email templates

Live previews of every transactional email the Hub sends. All delivery through Resend.

Enrollment code for customer

Sent to customer's IT contact with a blank-installer code.

enrollment_code

Preview

Subject: Your Reign Zero enrollment code: ACME-23F4

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Sample data

{
  "code": "ACME-23F4",
  "customer_display": "Acme Design Co",
  "expires_at": "2026-05-14T00:00:00",
  "recipient": "ops@acme.example"
}

Welcome new customer

Sent on contract signing; portal link + next steps.

welcome

Preview

Subject: Welcome to Reign Zero, Acme Design Co

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Sample data

{
  "customer_display": "Acme Design Co",
  "portal_url": "https://manage.reignzero.com/portal/acme-design",
  "primary_contact": "Jim Tallman"
}

APNs renewal reminder

Automated 30-day warning before APNs cert expires.

apns_renewal

Preview

Subject: [Action needed] Apple MDM cert renewal for Acme Design Co

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Sample data

{
  "customer_display": "Acme Design Co",
  "days_remaining": 30,
  "renewal_date": "2026-05-14"
}

Ticket reply notification

Customer gets this when a staff member replies on their ticket.

ticket_reply

Preview

Subject: Re: [4532] FileVault not enabled on jims-macbook

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Sample data

{
  "customer_display": "Acme Design Co",
  "portal_url": "https://manage.reignzero.com/portal/acme-design/tickets/4532",
  "preview": "Pushing a remediation profile now via MDM \u2014 you\u0027ll see a prompt to enable FileVault in about 60 seconds.",
  "ticket_number": 4532,
  "ticket_subject": "FileVault not enabled on jims-macbook"
}

Lost / stolen device confirmation

Customer-facing note confirming lock/wipe + next steps.

device_lost

Preview

Subject: [Urgent] jims-macbook locked

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Sample data

{
  "action": "locked",
  "contact": "14:22 UTC",
  "customer_display": "Acme Design Co",
  "hostname": "jims-macbook"
}

Wired-in template uses today:

enrollment_code — fires when the codes page form includes an Email-to address
welcome — manual trigger from here after customer contract signs
apns_renewal — TODO wire to a cron job firing at T-30/T-7 days
ticket_reply — TODO wire to staff replies on /tickets/*
device_lost — TODO wire to /hosts/*/lock actions

To add a new template, add a render_* function to email_templates.py and register it in TEMPLATES. It shows up here automatically.