Saved Views
Freshdesk-style. Save a ticket filter combo once, reuse it forever — shared with the team or private to you.
| Name | Filter | Scope | Visibility | |
|---|---|---|---|---|
| My open tickets | view=mine | tickets | Private | |
| Unassigned high-priority | view=unassigned priority=high | tickets | Shared | |
| SLA breaches today | view=breached | tickets | Shared | |
| Security-tagged tickets | view=all tag=security | tickets | Shared |